Complaints Procedure

We aim to offer you an efficient and effective service. In the event of you being dissatisfied with our service, our firm operates a Complaints Handling Procedure, which includes provision for third-party resolution of unresolved complaints.

As required by the Royal Institution of Chartered Surveyors, a copy of our Complaints Handling Procedure is available on request. Please contact Robert Cole BSc MRICS on 01509 233433 or e-mail